Overnight Guest Experience & Audit Lead - Flexible Shifts

Hyatt Hotels Corporation; Lenox (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

World class resort

Fortune’s 100 best companies to work参数

Unlimited fitness center access

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services

Discounted Hyatt rates

Flexible schedules

Job summary

Miraval Berkshires in Lenox, MA is hiring a full-time Night Auditor to oversee overnight operations and ensure accuracy of nightly financials while delivering warm guest support.

The ideal candidate is detail-oriented, calm under pressure, and able to coordinate with other departments to ensure seamless guest experiences. Night shifts include late-evening to early-morning hours with Hyatt standards guiding service.

Qualifications

• Must be a self-starter.
• Comfortable working long night shifts (9 p.m.–7 a.m., 4 nights/week).
• Calm under pressure in a guest-focused environment.
• Opera Cloud experience preferred.
• Proficient with computers and Microsoft Office.

Responsibilities

• Provide warm, attentive support to guests during overnight or early-morning hours.
• Maintain accuracy and completeness of nightly financial reports, postings, and audit procedures.
• Communicate with colleagues and departments to support seamless guest experiences.
• Assist guests with booking Miraval activities, spa services and wellness programs.
• Support guests with luggage handling, transportation coordination and valet services for late-night arrivals and departures.
• Check guests in smoothly and professionally.
• Provide clear information about resort amenities and policies.
• Complete all assigned nightly tasks, reports and checklists with precision.

Skills

Self-starter

Calm under pressure

Customer service

Detail-oriented

Night shift

Tools

Opera Cloud

Microsoft Office

Job description

Miraval Berkshires in Lenox, MA is hiring a full-time Night Auditor to oversee overnight operations and ensure accuracy of nightly financials while delivering warm guest support.

The ideal candidate is detail-oriented, calm under pressure, and able to coordinate with other departments to ensure seamless guest experiences. Night shifts include late-evening to early-morning hours with Hyatt standards guiding service.