Overnight Front Desk Supervisor: Guest Experience

Westgate Resorts; Orlando (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Paid Holidays

401(k) with Match

Daily Pay

Tuition Assistance

Military Leave

Employee Assistance Program

Life Insurance

Pet Insurance

Company Discounts

Career Growth

Community Involvement

Job summary

Westgate Lakes Resort & Spa, part of Westgate Resorts, seeks a Front Desk Supervisor to lead the Front Office team and manage guest check-ins, payments, and room assignments. You will balance daily postings and support VIP arrivals, ensuring smooth operations across shifts.

Join a renowned hospitality group offering comprehensive benefits, paid time off, 401(k) matching, and ongoing career growth across 60+ resorts.

Qualifications

• Must be able to work the overnight shift.
• Must be able to regularly lift up to 50 pounds.
• One-year certificate from college or technical school; or three to six months related experience/training; or equivalent combination.
• Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs for up to eight hours.

Responsibilities

• Schedules and directs Front Office team members as needed.
• Serves as Manager of Duty in the absence of the General and Front Office Manager.
• Greets, registers, assigns rooms to guests and inputs information into property management system.
• Collects and posts security deposit as each guest checks in.
• Explain room charges to guest and accepts payment by cash, check or credit cards.
• Issues room keys.
• Checks guests out of property management and phone system.
• Answers all phone calls to the front desk and operator, transfers calls as needed.
• Turns on or restricts guest phones as needed.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
• Remains aware of room occupancy and availability.
• Computes bills, collects payments, and makes change for guests.
• Handle and count cash and process credit card payments and credits.
• Makes and confirms reservations.
• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Able to listen and find solutions to guests problems.
• Balance all cash, credit card and other postings to the daily report at end of shift.
• Makes cash deposit in safe.
• Coordinate with housekeeping when VIP Guests arrive
• Train all new Front Desk personnel

Skills

Overnight shift readiness

Customer service

Cash handling

Communication

Education

1-year certificate from college/technical school

Experience or training (3–6 months) or equivalent

Job description

Westgate Lakes Resort & Spa, part of Westgate Resorts, seeks a Front Desk Supervisor to lead the Front Office team and manage guest check-ins, payments, and room assignments. You will balance daily postings and support VIP arrivals, ensuring smooth operations across shifts.

Join a renowned hospitality group offering comprehensive benefits, paid time off, 401(k) matching, and ongoing career growth across 60+ resorts.