Overnight Front Desk Pro & Night Auditor

AFP Management Corp; South Bend (IN); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Competitive wages

Free downtown parking

Employee meal program

Hilton team member travel discounts

Full-time hours

Opportunity to learn multiple areas of

Front desk and accounting experience

Be part of a downtown hotel team

Job summary

AFP Management Corp. in South Bend, IN is seeking a Night Auditor / Front Desk Agent for overnight, full-time coverage. You will welcome guests, process check-ins/outs, handle reservations, and perform nightly financial reporting to ensure accuracy and smooth operations.

The role requires dependable overnight availability, comfort with numbers, and strong guest service skills. Prior front desk or night audit experience is a plus, with opportunities to learn multiple hotel operations.

Qualifications

• High school diploma or equivalent required or preferred.
• Minimum one year of hotel, customer service, or related experience preferred.
• Ability to work overnight, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude
• Check guests in and out of the hotel
• Assist guests with questions, requests, and concerns
• Answer phones and assist with reservations
• Manage overnight Front Desk operations
• Review and reconcile guest accounts and cashier transactions
• Audit Front Desk and Food & Beverage transactions
• Reconcile and transmit credit card transactions
• Review guest billing and correct discrepancies
• Complete nightly audit process accurately and on time
• Prepare and distribute daily financial and operational reports
• Maintain confidentiality of guest and hotel information
• Follow safety, security, and emergency procedures
• Collaborate with Security and overnight team
• Support additional Front Desk responsibilities as needed

Skills

Guest service

Attention to detail

Multitasking

Communication

Independence

Education

High school diploma or equivalent

Tools

Front Desk software

Reservations system

Job description

AFP Management Corp. in South Bend, IN is seeking a Night Auditor / Front Desk Agent for overnight, full-time coverage. You will welcome guests, process check-ins/outs, handle reservations, and perform nightly financial reporting to ensure accuracy and smooth operations.

The role requires dependable overnight availability, comfort with numbers, and strong guest service skills. Prior front desk or night audit experience is a plus, with opportunities to learn multiple hotel operations.