Overnight Front Desk & Night Audit Specialist

Embassy Suites Hotel Chicago O'Hare IL; Rosemont (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with company match

Employee travel discounts

Tuition Reimbursement

Free employee meals

Job summary

Embassy Suites Hotel Chicago O'Hare IL is seeking a Night Auditor / Front Desk Agent to deliver exceptional guest service during the overnight shift while handling nightly accounting tasks.

The role combines front desk operations with night audit duties. The ideal candidate is organized, dependable, and capable of working independently, balancing guest needs with precise financial reporting.

Qualifications

• Previous hotel front desk, guest service, cash handling, or night audit experience preferred.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Basic computer and accounting skills.
• Strong attention to detail and accuracy.
• Ability to remain professional and calm in a fast-paced environment.
• Flexible schedule with availability to work overnight shifts, weekends, and holidays as needed.

Responsibilities

• Welcome guests in a friendly, professional, and service-oriented manner.
• Check in late-arriving guests and process early morning departures.
• Respond promptly to guest requests, questions, and concerns.
• Provide information regarding hotel services, amenities, and local attractions.
• Maintain a safe, secure, and welcoming environment throughout the overnight shift.
• Handle guest transactions accurately, including cash, credit card, and room charges.
• Complete the nightly audit process and ensure all daily transactions are balanced.
• Verify guest accounts, room rates, market codes, and billing accuracy.
• Post room and tax charges to all occupied guest accounts.
• Process express checkouts and guest folio corrections.
• Reconcile cash, credit card, and system transactions.
• Run required audit reports and revenue summaries.
• Complete daily revenue and accounting reports accurately and on time.
• Maintain all night audit controls and internal financial procedure

Skills

Customer Service

Cash Handling

Night Audit

Independent Work

Attention to Detail

Effective Communication

Basic Accounting

Job description

Embassy Suites Hotel Chicago O'Hare IL is seeking a Night Auditor / Front Desk Agent to deliver exceptional guest service during the overnight shift while handling nightly accounting tasks.

The role combines front desk operations with night audit duties. The ideal candidate is organized, dependable, and capable of working independently, balancing guest needs with precise financial reporting.