Overnight Front Desk & Guest Experience Auditor

BENCHMARK

Berkeley (CA)

On-site

USD 25,003 - 35,610

Full time

14 days+

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Job summary

Pyramid Global Hospitality in Berkeley, CA is seeking a Night Auditor to join the Front Desk team. This role covers the critical overnight shift (11pm–7am) and focuses on creating a memorable first impression while ensuring accurate registration, posting, and guest satisfaction.

Responsibilities include handling check-ins, resolving issues to WOW guests, maintaining the house bank, and generating daily/weekly reports.

Qualifications

Must be able to work the overnight hours.
High attention to detail.
Strong verbal and written communication skills.
Outgoing and engaging personality.
Computer skills required.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability for weekends and holidays.

Responsibilities

Provide exceptional customer service by being engaging and taking sincere interest.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and WOW guests through recovery when things aren’t quite right.
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, print and distribute daily and weekly reports.
Ensure the Night Audit procedures are followed with great attention to detail.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.