Overnight Front Desk & First Responder

Touchmark, LLC; Spokane, Northern (WA, KY); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Education assistance

Bonus plan

Retirement plan

Flexible spending accounts

Job summary

Touchmark on South Hill in Spokane, WA is seeking an Overnight (NOC) Front Desk Receptionist to join our senior living community. This role combines front desk duties with safety and emergency-response responsibilities during the night shift.

Responsibilities include answering phones, assisting residents and visitors, monitoring security and medical alert systems, escorting emergency personnel, operating campus vehicles, and communicating incidents to the team.

Qualifications

• Experience working overnight/NOC shifts is strongly preferred.
• Must be 18+ with a high school diploma or equivalent.
• Valid Washington driver's license with clean driving record.
• Willing to work weekends and holidays; comfortable acting as a First Responder.

Responsibilities

• Answer and monitor phone lines, assisting residents, visitors, families, and staff.
• Assist residents with transportation requests, guest reservations, dining and life enrichment sign-ups.
• Monitor medical alert systems and follow emergency-response protocols.
• Act as a First Responder and escort emergency personnel when needed.
• Monitor and cover campus interior and exterior areas during the overnight shift.
• Respond quickly to resident needs and emergencies.
• Operate company vehicles (vans, trucks, golf carts) as needed.
• Communicate overnight incidents to the appropriate team members.
• Be prepared to move quickly and stay alert during emergencies.

Skills

Overnight/NOC shift experience

Customer service

Education

High School diploma or equivalent

Job description

Touchmark on South Hill in Spokane, WA is seeking an Overnight (NOC) Front Desk Receptionist to join our senior living community. This role combines front desk duties with safety and emergency-response responsibilities during the night shift.

Responsibilities include answering phones, assisting residents and visitors, monitoring security and medical alert systems, escorting emergency personnel, operating campus vehicles, and communicating incidents to the team.