Overnight Front Desk Concierge - Luxury Living

Stratton Amenities; Orlando (FL); Presencial; USD 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly pay

Overnight shift stability

Growth opportunities in hospitality

Resumo da oferta

Stratton Amenities is seeking an Overnight Concierge / Front Desk Agent to warmly represent luxury residential high-rises during overnight hours in Orlando, FL. The role requires hosting residents and guests, addressing concerns, and coordinating with the daytime team to ensure safety and service continuity.

Ideal candidates bring hospitality experience, strong communication, and the ability to stay composed under pressure while adhering to policies and procedures.

Qualificações

• Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service.

Responsabilidades

• Welcome residents and guests with professionalism, warmth, and discretion during overnight hours.
• Serve as the primary overnight front desk representative and point of contact for the community.
• Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance.
• Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment.
• Respond calmly and professionally to overnight resident concerns, including noise complaints and access issues.
• Accurately document incidents, complaints, and unusual activity through shift logs and incident reports.

Conhecimentos

Hospitality experience

Front desk operations

Customer service

Communication skills

Night audit

Ferramentas

Access control systems

Surveillance monitoring

Package management tools

Descrição da oferta de emprego

Stratton Amenities is seeking an Overnight Concierge / Front Desk Agent to warmly represent luxury residential high-rises during overnight hours in Orlando, FL. The role requires hosting residents and guests, addressing concerns, and coordinating with the daytime team to ensure safety and service continuity.

Ideal candidates bring hospitality experience, strong communication, and the ability to stay composed under pressure while adhering to policies and procedures.