Front Desk Concierge (Overnight)

Stratton Amenities; Orlando (FL); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Overnight shift stability

Growth opportunities in hospitality

Descripción de la vacante

Stratton Amenities is seeking an Overnight Concierge / Front Desk Agent to warmly represent luxury residential high-rises during overnight hours in Orlando, FL. The role requires hosting residents and guests, addressing concerns, and coordinating with the daytime team to ensure safety and service continuity.

Ideal candidates bring hospitality experience, strong communication, and the ability to stay composed under pressure while adhering to policies and procedures.

Formación

• Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service.

Responsabilidades

• Welcome residents and guests with professionalism, warmth, and discretion during overnight hours.
• Serve as the primary overnight front desk representative and point of contact for the community.
• Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance.
• Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment.
• Respond calmly and professionally to overnight resident concerns, including noise complaints and access issues.
• Accurately document incidents, complaints, and unusual activity through shift logs and incident reports.

Conocimientos

Hospitality experience

Front desk operations

Customer service

Communication skills

Night audit

Herramientas

Access control systems

Surveillance monitoring

Package management tools

Descripción del empleo

# Front Desk Concierge (Overnight)Full-time Orlando, FL $15/HR Posted June 15, 2026Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium...Apply for This PositionOvernight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. Our mission is to deliver an elevated residential experience through warmth, professionalism, and attentive service, while ensuring residents feel comfortable, supported, and secure always. Position Overview We are seeking a professional, dependable, and hospitality-focused Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury residential high-rise. This role is ideal for a hospitality professional who thrives in a calm, composed environment and understands that overnight operations require both elevated service and strong situational awareness. The Overnight Concierge is responsible for delivering a warm and polished guest experience while also supporting overnight operations such as monitoring activity, conducting walkthroughs, responding to resident concerns, and documenting incidents as needed. During overnight hours, this role plays a critical part in maintaining order, professionalism, and continuity until the daytime team arrives. Schedule and Employment Type Overnight shifts, including weekends and holidays Full-time and part-time positions available What We Offer Competitive hourly pay Stable and consistent overnight schedules Professional, supportive, and team-oriented work environment Performance-based recognition and rewards Opportunity to work in luxury residential communities Growth opportunities within hospitality and residential services Key Responsibilities Welcome residents and guests with professionalism, warmth, and discretion during overnight hours Serve as the primary overnight front desk representative and point of contact for the community Deliver anticipatory, hospitality-driven service while managing overnight operations Conduct routine walkthroughs of common areas, amenities, and the property to ensure cleanliness, safety, and policy compliance Monitor lobby activity, surveillance cameras, and building access points to support a secure and comfortable environment Respond calmly and professionally to overnight resident concerns, including noise complaints, access issues, and general disturbances De-escalate situations when appropriate and escalate concerns according to established protocols Accurately document incidents, complaints, and unusual activity through detailed incident reports and shift logs Answer, screen, and route phone calls using polished and professional telephone etiquette Accurately log, secure, and manage resident packages and perform package inventory audits Assist residents with reasonable requests including directions, amenity access questions, transportation coordination, and general inquiries Enforce community policies consistently, professionally, and discreetly Maintain confidentiality and exercise sound judgment at all times Ensure the front desk, lobby, and common areas remain clean, organized, and presentable Provide clear and thorough hand off notes to oncoming team members Position Requirements Previous experience in hospitality, concierge services, front desk operations, hotels, luxury residential communities, night audit, or upscale customer service Minimum of 1 to 2 years of experience delivering exceptional guest or resident service Excellent verbal and written communication skills Strong problem-solving skills and ability to remain composed under pressure Calm, reliable, and professional demeanor, especially during overnight hours Strong interpersonal skills with a hospitality-first mindset Organized, proactive, and self-motivated with strong attention to detail Ability to multitask and prioritize in a dynamic overnight environment Takes pride and ownership in both the position and the property Maintains a neat, polished, and professional appearance Ability to work overnight shifts, weekends, and holidays Comfortable working independently while following established protocols Preferred Qualifications Experience as a hotel night auditor, overnight concierge, or overnight front desk agent Experience in luxury residential, boutique hotel, or upscale hospitality environments Experience handling incident reports, noise complaints, and overnight resident concerns Familiarity with access control systems, surveillance monitoring, and package management tools Bilingual skills are a plus Equal Opportunity Employer Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to delivering exceptional hospitality and building meaningful connections. We encourage applicants from all backgrounds who are passionate about service excellence and professional responsibility to apply.### Job DetailsEmployment Type: Full-timeLocation: Orlando, FLCompensation: $15/HRDate Posted: June 15, 2026## Apply for Front Desk Concierge (Overnight)Interested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.