Overnight Front Desk Auditor & Guest Services Pro

crestline-external; Carbondale (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an Overnight Front Desk Agent to manage check-ins/check-outs, answer calls, and uphold guest service standards during the overnight shift. The role includes nightly accounting, bank handling, and routine PMS duties to balance and close day-end transactions.

The position requires a High School diploma or GED, 1 year hotel experience, and the ability to work 11pm–7am with basic computer skills. Crestline is an Equal Opportunity Employer.

Qualifications

• High School Graduate (GED) or equivalent.
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm-7am.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Handle check-ins and check-outs and answer calls.
• Maintain knowledge of hotel features, room types, rates, and promotions.
• Post and balance daily financial transactions.
• Operate PMS and ensure security of system.
• Close end-of-day reports and run daily flash reports.

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking an Overnight Front Desk Agent to manage check-ins/check-outs, answer calls, and uphold guest service standards during the overnight shift. The role includes nightly accounting, bank handling, and routine PMS duties to balance and close day-end transactions.

The position requires a High School diploma or GED, 1 year hotel experience, and the ability to work 11pm–7am with basic computer skills. Crestline is an Equal Opportunity Employer.