Boutique Night Auditor & Front Desk Specialist

Shaner Hotels; State College (Centre County); On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Hotels is seeking a Night Auditor for Carnegie House, a boutique inn in State College, PA. The candidate will ensure guest satisfaction during overnight hours, handle daily revenue and expense balancing, and perform front desk duties as part of the audit shift.

Requirements include a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
• The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

Shaner Hotels is seeking a Night Auditor for Carnegie House, a boutique inn in State College, PA. The candidate will ensure guest satisfaction during overnight hours, handle daily revenue and expense balancing, and perform front desk duties as part of the audit shift.

Requirements include a high school diploma, at least one year of customer service experience (hotel experience preferred), and strong communication skills.