Overnight Front Desk Auditor | Guest Service & Growth

Residence Inn by Marriott; Lutz (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work culture

Residence Inn by Marriott - Suncoast

2101 Northpointe Parkway Lutz, FL 3358

Job summary

Residence Inn by Marriott in Lutz, FL seeks a reliable Night Auditor to manage the front desk during the overnight shift, handle guest check-ins and check-outs, and complete daily financial tasks for smooth hotel operations.

The role requires strong customer service, the ability to multitask, and proficiency with reservation systems. Flexible shifts including weekends may be required, with opportunities for advancement within the hotel chain.

Qualifications

• Experience in night audit or customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and manage a high-volume workload.
• Proficiency with computer systems and software used at front desk.

Responsibilities

• Manage front desk overnight, handling check-ins and check-outs.
• Answer calls and respond to inquiries promptly.
• Handle guest requests, tours, and restaurant reservations.
• Assist with payments and issuing keys during check-in/out.
• Complete daily financial and operational tasks and reconcile ledgers.
• Monitor inventory of supplies and assist with restocking.

Skills

Customer service

Multitasking

Communication

Attention to detail

Problem solving

Tools

Microsoft Office

Reservation systems

Job description

Residence Inn by Marriott in Lutz, FL seeks a reliable Night Auditor to manage the front desk during the overnight shift, handle guest check-ins and check-outs, and complete daily financial tasks for smooth hotel operations.

The role requires strong customer service, the ability to multitask, and proficiency with reservation systems. Flexible shifts including weekends may be required, with opportunities for advancement within the hotel chain.