Overnight Front Desk Auditor: Guest Service & Accounting

STAY Hospitality; Pompano Beach (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

Descripción de la vacante

STAY Hospitality is seeking a Night Auditor for The Garden Hotel in Fort Lauderdale, FL, overseeing overnight front desk operations and performing nightly financial audits. The role combines guest service with accounting tasks to ensure accuracy and security during overnight hours.

You will greet guests, process check-ins/outs, reconcile transactions, and prepare reports for management while maintaining the front desk and coordinating with housekeeping for the next day’s readiness.

Formación

• Experience in customer service, hospitality, or front desk roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to work independently and stay alert overnight.
• Ability to multitask and remain calm in high-pressure situations.
• Basic math skills and familiarity with PMS.
• Flexible availability including evenings, weekends, and holidays.

Responsabilidades

• Greet and assist guests with check-ins, check-outs, and inquiries during overnight hours.
• Perform nightly audit of hotel transactions, reconciling accounts and preparing reports for management.
• Verify accuracy of guest folios, room charges, payments, and adjustments.
• Balance daily cash, credit card, and room charge transactions in the PMS.
• Respond to guest requests, complaints, and emergencies promptly and professionally.
• Monitor hotel security, including ensuring doors are secured and reporting any suspicious activity.
• Assist with reservations, cancellations, and modifications as needed.
• Maintain cleanliness and organization of the front desk and lobby during overnight shifts.
• Prepare daily summary reports for accounting and management review.
• Coordinate with housekeeping and other departments to ensure readiness for the next day’s operations.

Conocimientos

Customer service

Hospitality

Front desk

Communication

Problem-solving

Attention to detail

Independent

Multitasking

Math skills

PMS familiarity

Flexible shifts

Herramientas

PMS software

CloudBeds

Descripción del empleo

STAY Hospitality is seeking a Night Auditor for The Garden Hotel in Fort Lauderdale, FL, overseeing overnight front desk operations and performing nightly financial audits. The role combines guest service with accounting tasks to ensure accuracy and security during overnight hours.

You will greet guests, process check-ins/outs, reconcile transactions, and prepare reports for management while maintaining the front desk and coordinating with housekeeping for the next day’s readiness.