Overnight Front Desk Auditor - Guest Experience

Shaner Hotels; Port Charlotte (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

Shaner Hotels at Sleep Inn & Suites Port Charlotte in Port Charlotte, FL seeks a Night Auditor to balance daily revenue and expenses and fulfill front desk duties during the audit shift. The role requires strong communication and guest service skills to meet and exceed guest expectations.

Responsibilities include handling guest inquiries, resolving complaints, processing check-ins/outs, and ensuring policy compliance for payments and cash handling.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service experience

Communication

Computer experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels at Sleep Inn & Suites Port Charlotte in Port Charlotte, FL seeks a Night Auditor to balance daily revenue and expenses and fulfill front desk duties during the audit shift. The role requires strong communication and guest service skills to meet and exceed guest expectations.

Responsibilities include handling guest inquiries, resolving complaints, processing check-ins/outs, and ensuring policy compliance for payments and cash handling.