Overnight Front Desk Agent — Luxury Resort, 5 Weeks PTO

Four Seasons; Teton Village (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical, dental and vision insurance

5 weeks PTO

Retail discounts

Spa discounts

F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted ski passes

Free ski storage

Job summary

Four Seasons Jackson Hole is seeking an Overnight Front Desk Agent to warmly welcome guests, manage reservations, handle inquiries, and coordinate with housekeeping to ensure a seamless arrival and departure experience.

Based at the resort, you’ll uphold standards of service, assist with billing, answer calls, and support the Front Office Manager to set up the next shift; a flexible schedule and strong presentation are essential.

Qualifications

• Flexible schedule including evenings, weekends, overnight and holidays.
• Excellent personal presentation and interpersonal skills.
• Ability to lift up to 40 lb.
• Legal work authorization in the United States.
• Fluent in English; second language encouraged.
• Valid driver's license.

Responsibilities

• Handle guest inquiries, requests, and complaints professionally and promptly.
• Perform nightly audits, reconcile accounts, and prepare daily financial reports.
• Answer calls, take reservations, and manage booking systems.
• Maintain a clean, organized, and presentable front desk area.
• Coordinate with housekeeping and maintenance for guest needs or emergencies.
• Respond to emergencies following company protocols.
• Ensure accurate guest information and transaction records.
• Provide basic concierge services like directions, recommendations, and transportation arrangements.
• Assist guests with all aspects of arrival and departure experiences.
• Assist the Overnight Front Office Manager with administrative tasks to prepare the next shift.
• Ensure tidiness of resort common spaces.
• Transport guests and packages, and handle deliveries to and from rooms.
• Encourage guest upgrades to initial bookings.

Skills

Customer service

Reservations management

Interpersonal skills

English fluency

Job description

Four Seasons Jackson Hole is seeking an Overnight Front Desk Agent to warmly welcome guests, manage reservations, handle inquiries, and coordinate with housekeeping to ensure a seamless arrival and departure experience.

Based at the resort, you’ll uphold standards of service, assist with billing, answer calls, and support the Front Office Manager to set up the next shift; a flexible schedule and strong presentation are essential.