Guest Reservations & Communications Specialist

fourseasons; Jackson (WY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical insurance (family)

5 Weeks PTO

Ski passes

Free cafeteria meals

Uniform dry cleaning

Job summary

Four Seasons Jackson Hole is seeking a Reservations Agent to join the Reservations Team. You will ensure accurate room reservations, quote available rates and services, and record all details.

The ideal candidate has fluent English, outstanding customer service, a welcoming presence, and the ability to work a flexible schedule including evenings, weekends and holidays in a luxury hospitality environment.

Qualifications

• Must have fluent English and strong customer service skills.
• Excellent presentation and interpersonal skills are essential.
• Ability to work a flexible schedule including evenings, weekends and holidays.

Responsibilities

• The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests.
• Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
• Ability to properly code all reservations as to the rate type, source, travel agent, and special requests.
• Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
• Utilize the guest recognition program to ensure maximum accuracy and recognition.
• Utilize the computer system in retrieving, updating and inputting room reservations.
• Perform other tasks or projects as assigned by hotel management and staff.

Skills

Fluent English

Customer service

Interpersonal skills

Attention to detail

Clear speaking voice

Legal work authorization

Tools

Reservation system

Job description

Four Seasons Jackson Hole is seeking a Reservations Agent to join the Reservations Team. You will ensure accurate room reservations, quote available rates and services, and record all details.

The ideal candidate has fluent English, outstanding customer service, a welcoming presence, and the ability to work a flexible schedule including evenings, weekends and holidays in a luxury hospitality environment.