Front Desk Supervisor

WESTGATE VACTION RESORTS PRIVATE LIMITED; Orlando (FL); On-site; USD 1,612,000 - 2,686,000; Full time

Benefits offered by this job

Health Benefits (Medical, Dental, VIs)

Paid Time Off

Paid Holidays

401(k) with Match

Daily Pay

Wellness Programs

Tuition Assistance

Employee Assistance Program

Life & Disability Insurance

Scholarship Program

Job summary

Westgate Palace Resort in Orlando, FL is seeking a Front Desk Supervisor to lead daily Front Desk operations and coach a hospitality team. The role focuses on guest service excellence, check-in/out support, and maintaining smooth front office flow.

You will serve as Manager on Duty when needed and collaborate with other departments to ensure guest satisfaction and efficient operations.

Qualifications

• Experience leading Front Desk or hospitality teams.
• Cash handling and payment processing experience.
• Education: 1-year certificate or equivalent preferred.

Responsibilities

• Supervise, schedule, and support Front Desk team members during daily operations.
• Serve as Manager on Duty in absence of Front Office or General Manager.
• Assist guests with check-in, check-out, room assignments, payments, and reservations.
• Resolve guest concerns professionally while delivering exceptional customer service.
• Process cash, credit card transactions, security deposits, and balance daily reports.
• Monitor room availability and coordinate with Housekeeping on readiness and VIP arrivals.
• Answer guest inquiries regarding resort services, local attractions, dining, and transportation.
• Train, coach, and support new Front Desk team members.
• Maintain accurate guest records and comply with policies and procedures.

Skills

Front Desk Leadership

Guest Service

Cash Handling

Property Management Systems

Problem Solving

Team Coaching

Education Certificate

Education

Certificate or equivalent

Job description

• __vacancyopjusttionswidget.opt-Type of Employment__ Full-time
• __vacancyopjusttionswidget.opt-Type of Employment__ Full-time

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Orlando, FL

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1850 - 1950 USD HOURLY

• __vacancyopjusttionswidget.opt-Division__ Resort Ops
• __vacancyopjusttionswidget.opt-Career Site Category__ Resort Operations

Company Description

Starting Rate: $18.50/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Conveniently located just off world-famous International Drive in Orlando, Florida, Westgate Palace Resort offers you the opportunity to welcome guests from around the world as they experience Central Florida's top theme parks and attractions. As part of Westgate Resorts, recognized by U.S. News & World Report as one of the Best Companies to Work For, you'll join a team dedicated to delivering exceptional hospitality while building a rewarding career with opportunities across 60+ resorts nationwide.

Job Description

As a Front Desk Supervisor, you will lead the daily operations of the Front Desk by supporting team members, ensuring exceptional guest service, and maintaining efficient front office operations. This leadership role is ideal for a hospitality professional who thrives in a fast-paced environment and enjoys coaching others while delivering memorable guest experiences.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do As a Front Desk Supervisor

• Supervise, schedule, and support Front Desk team members during daily operations.
• Serve as Manager on Duty in the absence of the Front Office or General Manager.
• Assist guests with check-in, check-out, room assignments, payments, and reservations.
• Resolve guest concerns professionally while delivering exceptional customer service.
• Process cash, credit card transactions, security deposits, and balance daily reports.
• Monitor room availability and coordinate with Housekeeping on room readiness, including VIP arrivals.
• Answer guest inquiries regarding resort services, local attractions, dining, and transportation.
• Train, coach, and support new Front Desk team members.
• Maintain accurate guest records and ensure compliance with company policies and procedures.
• Perform other duties as assigned to support resort operations.

Qualifications

What You Will Bring as a Front Desk Supervisor:

• Previous Front Desk, hotel, hospitality, or customer service leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Experience handling cash, credit card transactions, and property management systems preferred.
• Excellent problem-solving, organizational, and multitasking abilities.
• Ability to coach and motivate team members while maintaining a positive work environment.
• One-year certificate from a college or technical school, or equivalent combination of education and related experience preferred.

Requirements

• Must be available to work overnight shifts, weekends, holidays, and flexible schedules as needed.
• Ability to regularly lift, push, pull, and move up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, climb stairs, and remain on your feet for extended periods.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Must uphold Westgate Resorts' standards of professionalism, integrity, leadership, and guest service.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Seasonal Employment Opportunities

With every season comes new scenery and new opportunities. Westgate Resorts is offering a variety of openings at some of our top destinations. Whether you are a former Team Member seeking employment or a current Team Member looking to start fresh then this may be the perfect fit!