Overnight Front Desk Agent

mcrhotels.com; Fort Worth (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel operator in the U.S. is looking for an Overnight Front Desk Agent to provide quality guest services at its location in Fort Worth, Texas. This entry-level position requires strong customer service skills and offers several employee benefits including health insurance and hotel discounts. As part of a reputable team, you'll be responsible for check-in/check-out processes, handling guest inquiries, and providing support to ensure guest satisfaction.

Benefits

American Airlines Credit Union membership

Discount hotel rooms at MCR hotels

Employee Assistance Program

Weekly payroll

Comprehensive health benefits after 30 days

Paid time off after 90 days

Retirement plans after 6 months

Qualifications

• Minimum high school diploma or equivalent.
• At least one year of relevant experience in front desk or customer service roles.
• Valid driver's license.

Responsibilities

• Greet guests and complete the check-in process.
• Assist guests with check-out and provide information about hotel amenities.
• Handle guest inquiries and resolve issues promptly.

Skills

Problem-solving

Prioritization

Customer service

Education

High school diploma or equivalent

Job description

Join to apply for the Overnight Front Desk Agent role at MCR Hotels.

The Overnight Front Desk Agent at American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services, including registration and check-out, PBX operations, mail and message services, and occasional driving.

Responsibilities

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information, assign rooms, and code electronic keys.
• Provide information about hotel amenities and local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Demonstrate knowledge of hotel information, including room categories, outlet promotions, and local attractions.
• Answer and manage phone calls efficiently, multitasking as needed.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Handle guest complaints, conduct research, and negotiate solutions for satisfaction.
• Receive, relay messages and packages to guests.
• Complete all pick-up and drop-off runs as assigned.
• Assist guests with luggage and familiarize them with hotel facilities.
• Perform other duties as assigned.

Requirements

• Legal employment eligibility in the U.S.
• Minimum high school diploma or equivalent.
• Valid driver’s license.
• Ability to work 10:30 pm to 7:00 am, including weekends and holidays.
• Stand for entire shift; occasional walking, bending, reaching, and handling objects.
• Lift up to 50 lbs. occasionally.
• At least one year of relevant experience, preferably in front desk or customer service roles.
• Strong problem-solving, prioritization, and follow-up skills.
• Adherence to company appearance standards and uniform policies.

Benefits

• American Airlines Credit Union membership
• Discount hotel rooms at MCR hotels
• Employee Assistance Program
• Weekly payroll
• Comprehensive health benefits after 30 days (including dental, vision, health insurance, HSA, FSA, disability, and life insurance)
• Paid time off after 90 days (personal, sick, holidays)
• Retirement plans after 6 months (401(k) with match, Roth 401(k))

About MCR Hotels

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 employees, operating under various major hotel brands.

What We Offer

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Real Estate and Equipment Rental Services

This job posting is active and not expired.