Overnight Front Desk Agent

mcrhotels.com; Fort Worth (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel operator as an Overnight Front Desk Agent, providing exceptional guest services at American Airlines – The Landing at Skyview 6. Your role includes check-in, guest inquiries, and ensuring guest satisfaction. Enjoy benefits like weekly pay, health insurance, and paid time off.

Benefits

Discount hotel rooms at MCR hotels

Employee Assistance Program

Weekly payroll

Comprehensive health benefits

Paid time off

Retirement savings plans

Qualifications

• At least one year of relevant experience in front desk or customer service roles.

Responsibilities

• Greet guests and complete the check-in process.
• Answer and manage phone calls promptly.
• Handle guest complaints and resolve issues.

Skills

Customer Service

Problem Solving

Time Management

Education

High School Diploma

Job description

Job Description

Posted Tuesday, May 13, 2025 at 5:00 AM

The Overnight Front Desk Agent at American Airlines – The Landing at Skyview 6 is responsible for providing quality guest services, including registration and check-out, PBX operations, mail and message services, and occasional driving.

Responsibilities:

1. Greet guests and complete the check-in process.
2. Input and retrieve information from the computer and PMS system.
3. Provide information to guests about hotel amenities and the local area.
4. Assist guests with check-out.
5. Ensure rooms and services are correctly accounted for.
6. Demonstrate knowledge of hotel information, including room categories, outlet promotions, the local area, and other general product knowledge.
7. Answer and manage phone calls promptly, managing multiple tasks simultaneously.
8. Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
9. Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
10. Receive, retrieve, and relay messages and packages to guests.
11. Complete all pick-up and drop-off runs as assigned.
12. Assist guests with luggage and baggage handling and familiarize them with the facilities.
13. Perform other duties as assigned.

Requirements:

1. Must have employment eligibility in the U.S.
2. Minimum High School Diploma or equivalent.
3. Valid driver’s license.
4. Availability to work from 10:30 PM to 7:00 AM, including weekends and holidays.
5. Ability to stand for the entire shift. Occasional walking, bending, stooping, reaching, and use of hands to handle objects, tools, or controls.
6. Ability to lift up to 50 lbs. occasionally.
7. At least one year of relevant experience, preferably in front desk or customer service roles.
8. Ability to prioritize, identify problems, seek solutions, and follow through on tasks.
9. Adherence to company appearance standards and uniform policies.
10. Membership eligibility for American Airlines Credit Union.

Benefits:

• Discount hotel rooms at MCR hotels.
• Employee Assistance Program.
• Weekly payroll.

Additional benefits after specified periods include:

• Comprehensive health benefits after 30 days, including vision, health insurance, health savings account, flexible spending account, disability insurance, and life insurance.
• Paid time off after 90 days, including personal days, sick days, and holidays.
• Retirement savings plans after 6 months, including 401(k) with match and Roth 401(k).

About Our Company

• MCR is the third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio of $5.0 billion with 148 premium-branded hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Employs over 7,000 team members, operating hotels under Marriott, Hilton, and independent brands.
• Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and recipient of multiple awards.

What We Offer:

• Weekly pay, paid time off, retirement options, and health, dental, and vision insurance (available after 30 days for full-time employees).