Overnight Front Desk Agent

InterContinental Hotels Group; Columbia (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel group is seeking a front desk agent to provide exceptional guest service. You'll welcome guests, manage reservations, and address guest needs while ensuring a smooth check-in and check-out experience. This role requires strong communication skills, the ability to solve problems, and teamwork. Join a vibrant hotel's front office team and contribute to memorable guest experiences in Columbia, South Carolina.

Qualifications

• Fluent in English; other languages preferred.
• One year front desk/guest service experience required.
• Ability to lift items weighing up to 50 pounds.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Register guests and issue room keys.
• Respond to guest complaints and make service recovery gestures.

Skills

Communication

Problem Solving

Customer Service

Education

High School diploma or equivalent

Some college preferred

Job description

· Welcome guests in a friendly, prompt and professional manner.

· Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

· Up-sell rooms where possible to maximize hotel revenue.

· Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

· Complete and transmit daily accounting reports and prepare them for review by hotel management

· Issue, control and release guest safe-deposit boxes.

· Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

· Respond appropriately to guest complaints. Make appropriate service recovery gestures in order

· May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

· Promote team work and quality service through daily communications and coordination with

other departments.

· Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

· Frequently standing up behind the desk and front office areas

· Carrying or lifting items weighing up to 50 pounds

· Handling objects, products and computer equipment

· Use a keyboard to operate various property management and reservations systems, etc.

Other:

· Communication skills are utilized a significant amount of time when interacting with guests and employees.

· Reading and writing abilities are utilized often.

· Basic math skills are used frequently.

· Problem solving, reasoning, motivating and training abilities are often used.

· Required to work the overnight shift

· May be required to work other shifts, weekends, and/or holidays.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .