Front Desk Agent (FT) (Overnight) ("Agente de Recepción")

Lodgetorreypines; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious AAA Five Diamond resort as a Front Desk Agent, welcoming guests with exceptional service in a picturesque location. This full-time role involves managing guest experiences, billing processes, and maintaining high standards of hospitality. Bring your passion for customer service and be part of a dedicated team enhancing community initiatives.

Benefits

Discounted Hotel Rooms for family and friends

Free Employee Parking

Free Meals & Refreshments during working shifts

Career advancement opportunities

Health, Dental, Vision benefits

Qualifications

• At least 1 year of relevant experience and/or training required.
• Previous similar position in a hotel preferred.
• Ability to maintain a friendly, professional demeanor.

Responsibilities

• Welcomes guests and handles guest arrivals and departures efficiently.
• Maintains a house bank and adheres to cash handling procedures.
• Continuously provides excellent customer service and upselling.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High school diploma or GED

Job description

Job Details

Level: Experienced

Job Location: Lodge - La Jolla , CA

Position Type: Full Time

Education Level: High School

Salary Range: $26.50 Hourly

Job Shift: Overnight

Job Category: Customer Service - Guest Service - Non Supervisory

Description

LOCATION

The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Front Desk Agent (Agente de Recepción) welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner.

PAY & PERKS

• Compensation: $26.50**
• Earn $1000for Culinary, Engineering, Housekeeping, and$350for all other roles foreachhiredreferralat any Evans Hotels property.
• Discounted Hotel Roomsfor you, family, and friends
• Free Employee Parkingand/or discounted MTS Pronto card
• Free Meals & Refreshmentsduring working shifts
• Career advancement opportunities!
• Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Proactively provides our guests with personal service and attention that exceeds their expectations.
• Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Continuously provides excellent customer service when making reservations and uses effective up-selling techniques.
• Maintains a house bank and conforms to established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS

• High school diploma or GED.
• At least 1 yearof relevant experience and/or training.
• Previous similar position in a hotel, or similar business entity preferred.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.