Front Desk Agent

AECOM; Arlington (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel brand in luxury hospitality seeks a 'Guest Experience Expert' at The Ritz-Carlton in Arlington, VA. This role focuses on creating memorable guest experiences through excellent service and attention to detail. Candidates should have a high school diploma and possess strong customer service skills, ensuring adherence to the hotel's Gold Standards.

Qualifications

• Engaging customer service skills.
• Must be able to stand and move around for extended periods.
• Ability to handle objects weighing less than or equal to 10 pounds.

Responsibilities

• Deliver a memorable guest experience through a range of services.
• Process operational needs and address guest requests.
• Maintain quality standards and ensure professional conduct.

Skills

Customer Service

Problem Solving

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Job description

**Additional Information** Overnight Shift

**Job Number** 25082083

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States, 22202VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Pentagon%20City%2C%20...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**POSITION SUMMARY**

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.