Overnight Front Desk

Holiday Inn Express and Suites; Sterling Heights (MI); On-site; USD 18,000 - 23,000; Part time

Job summary

Holiday Inn Express and Suites is seeking a part-time Night Auditor to join our team. This overnight role runs 11 PM–7 AM on Fridays and Saturdays, with a strong emphasis on guest service and accuracy in nightly reporting.

You will handle check-ins, daily financial reports, and guest inquiries while maintaining the property's cleanliness and smooth operation. Weekend availability is required and fellow staff collaborate to ensure seamless service.

Qualifications

• High school diploma or equivalent preferred.
• Ability to walk and bend frequently throughout shift.
• Detail oriented.
• Professional attitude.
• Reliable transportation.
• Ability to work independently.

Responsibilities

• Run the night audit and reset the operating system for the next day.
• Send out daily financial reports to property and corporate teams.
• Greet guests in person and over the phone.
• Coordinate guest check-in/check-out and assist with reservations.
• Answer guest questions and assist with problems they may experience.
• Monitor daily reservations and ensure rooms are prepared.
• Handle financial transactions (cash and credit).
• Assist guests with requests promptly.
• Listen to and resolve guest complaints.
• Maintain cleanliness and perform light cleaning duties as needed.
• Perform other duties as assigned by general manager.

Skills

Communication

Problem solving

Detail oriented

Professional attitude

Independent work

Education

High school diploma or equivalent

Job description

We are looking for a part-time Night Auditor to join our team! Our ideal candidates have a flair for communication

and the ability to problem-solve. This is an overnight position; hours are 11 PM to 7 AM on Friday and Satursdays

MUST BE AVAILABLE TO WORK WEEKENDS!

Responsibilities include:

• Running the night audit and resetting the operating system for next days business
• Sending out daily financial reports to above property and corporate team
• Greeting guests both in person and over the phone
• Coordinating guest check-in/check-out and assisting guests with making reservations
• Answering guest questions and assisting guests with any problems they may experience
• Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
• Handling financial transactions (both cash and credit)
• Promptly assisting with guest requests
• Actively listening to and resolving guest complaints
• Ensuring cleanliness of the property and performing light cleaning duties if needed
• Other duties as assigned by general manager

Requirements:

• High school diploma or equivalent preferred
• Ability to walk and bend frequently throughout shift
• Detail oriented
• Professional attitude
• Reliable transportation
• Ability to work independently

Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything we do today.