Overnight Field Operations Manager - Security & QA Leader

Tsg; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Career growth opportunities

Skills-enhancing training

Job summary

Titan Security is hiring a Field Operations Manager to support select accounts. The role reports to a Director of Operations and focuses on quality assurance and team compliance. This is a 3rd shift overnight position with a requirement for prior supervisory experience.

Must be 21+, hold a GED or high school diploma, and pass background checks and drug screening. Proficiency in Microsoft Office and English is required.

Qualifications

• Must be at least 21 years of age.
• 2 years of experience as a Security Lead and/or Supervisor, or related customer service experience.
• Able to acquire and maintain PERC, FOID, and Driver’s license including training requirements.
• Able to pass pre-employment drug screening and criminal background checks.
• Able to read, write, speak, and understand English.
• Able to meet physical essential functions including lifting 75+ lbs and patrolling.

Responsibilities

• Train team members in customer service and QA/compliance procedures.
• Monitor and coach staff, including attendance and performance documentation.
• Support HR in hiring, training, onboarding and terminations.
• Respond to escalated security issues or emergencies.
• Prepare reports on incidents, personnel activity, and account trends.
• Work a flexible schedule including weekends.
• Other duties as assigned.

Skills

Customer service

Team coaching

Quality assurance

Staff supervision

Documentation

Microsoft Office

Education

High School diploma or GED

Tools

MS Office

Job description

Titan Security is hiring a Field Operations Manager to support select accounts. The role reports to a Director of Operations and focuses on quality assurance and team compliance. This is a 3rd shift overnight position with a requirement for prior supervisory experience.

Must be 21+, hold a GED or high school diploma, and pass background checks and drug screening. Proficiency in Microsoft Office and English is required.