Field Operations Manager - Security

Titan-Security-Group; Chicago (IL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and dental insurance

Career growth opportunities

Training

Job summary

Titan Security Group is hiring a Field Operations Manager to support a select group of Titan Security accounts. The role reports to a Director of Operations and focuses on quality assurance and compliance for team members on assignments.

The position is a 3rd Shift Overnight role requiring at least 1 year of managerial experience in security or related fields, with responsibilities spanning training, coaching, HR support, and incident reporting.

Qualifications

• Must have at least 1 year of continuous managerial experience (preferably in security or a related field).
• Must be able to work 2nd shift and be available to work the 3rd shift and hold over if needed.
• Experience leading teams and ensuring QA/compliance.
• Ability to respond to escalated security issues or emergencies.

Responsibilities

• Train team members in customer service and complete QA/compliance procedures and documentation.
• Monitor and coach staff, including attendance issues and performance evaluations.
• Support HR in hiring, training, onboarding, and terminations.
• Prepare reports on incidents, personnel activities, and account trends.
• Work a flexible schedule including weekends.

Skills

Customer service

Coaching

Microsoft Office

English fluency

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts. This is a 3rd Shift Overnight Position

Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd Shift and hold over if needed.

Responsibilitiesfor Field Operations Managers include but are not limited to:

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
• Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.
• Respond to any escalated security issues or emergency situations appropriately.
• Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends.
• Work a flexible schedule to meet the needs of the business, which includes weekends.
• Other duties as assigned.

Required Qualifications

• Must be at least 21 years of age.
• High School diploma or general education degree (GED).
• 2 years of experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality.
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state-accredited training requirements.
• Able to pass pre-employment drug screening and criminal background checks.
• Able to read, write, speak, and understand English.
• Able to meet the physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
• Proficiency with Microsoft Office software.

Preferred Qualifications

• Bi-lingual is considered a plus.

Pay and Benefits

• $25.00 / hour based on experience.
• Paid time off and paid holidays.
• Medical and dental insurance.
• Opportunities for career growth and promotion.
• Skills-enhancing training.

EOE/M/F/D/V

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.