Overnight EMS Transfer Center Dispatcher

Christiana Care Health Systems; Newark (DE); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Tuition reimbursement

403B plan

Paid time off

Parental leave

Life insurance

Dependent spending options

Job summary

ChristianaCare Health System is seeking an Overnight Transfer Center/Representative to manage urgent transfer requests, coordinate between the Transport Team and facilities, and communicate with physicians, bed coordinators, and dispatch centers. The role emphasizes critical thinking, clear communication, and EMS familiarity.

Ideal candidates will have EMT experience or active EMT certification, strong medical terminology knowledge, and experience with 911 radio systems.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of medical terminology.
• Proficient computer skills including Word and Excel.
• Professional communication via phone, text and 911 radio systems.
• Preferred 3 years' experience providing patient care in an emergency setting (EMT or equivalent).
• EMT certification preferred but not required.

Responsibilities

• Coordinate acceptance, transfer, and transport of unplanned, emergent requests into and out of the healthcare system.
• Ensure safe and timely transfer with bed coordinators, admissions staff, physicians and hospital staff.
• Direct calls to referring and receiving physicians for acceptance and plan of care.
• Communicate ETA of transport unit to referring and receiving staff.
• Coordinate all transport/transfer requests while on duty.
• Provide patient care updates to relevant parties as needed.
• Obtain insurance and patient ID information and forward.
• Complete computerized intake form and data base entries.
• Log LifeNet transport emergency information.
• Coordinate ambulance and aircraft communications with crew.
• Monitor transport activities and travel times of air and ground units.
• Notify departments if safety concerns or delays arise.

Skills

EMS dispatch experience

Emergency patient care

Excellent communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

ChristianaCare Health System is seeking an Overnight Transfer Center/Representative to manage urgent transfer requests, coordinate between the Transport Team and facilities, and communicate with physicians, bed coordinators, and dispatch centers. The role emphasizes critical thinking, clear communication, and EMS familiarity.

Ideal candidates will have EMT experience or active EMT certification, strong medical terminology knowledge, and experience with 911 radio systems.