Overnight Emergency Response Coordinator (Hybrid/Remote)

Dry Force Corp; Lenexa (KS); Hybrid; USD 35,000 - 54,000; Full time

Job summary

Dry Force Corp in Lenexa, Kansas, is seeking an Overnight Emergency Response Center Coordinator to support overnight inbound call operations and coordinate communication with service teams. The role requires handling emergency requests, gathering critical information, and maintaining accurate records across multiple brands and workflows.

The ideal candidate is calm under pressure, highly organized, and capable of delivering excellent customer service while following established processes.

Qualifications

• 1+ years in call center, dispatch, or coordination.
• Strong verbal and written English communication.
• Calm and professional under pressure.
• Detail-oriented with structured processes.
• Good multitasking and organizational skills.
• Experience with CRM systems.
• Able to work overnight shifts.
• Hybrid in-office and remote work.
• Willing to work at least one weekend day.

Responsibilities

• Handle inbound calls for water mitigation and emergency services.
• Document critical job information accurately.
• Route calls to service teams per guidelines.
• Follow scripts and brand workflows.
• Maintain records in CRM and systems.
• Coordinate between customers, technicians, and teams.
• Monitor active jobs and provide updates.
• Escalate urgent issues to leadership.
• Support goals for response times and service quality.
• Maintain professionalism in high-stress interactions.
• Assist with admin tasks as needed.

Skills

Call center

English fluency

Calm under pressure

Attention to detail

Multitasking

CRM proficiency

Overnight shifts

Hybrid work

Weekend availability

Tools

Microsoft Outlook

Teams

RingCentral

Job description

Dry Force Corp in Lenexa, Kansas, is seeking an Overnight Emergency Response Center Coordinator to support overnight inbound call operations and coordinate communication with service teams. The role requires handling emergency requests, gathering critical information, and maintaining accurate records across multiple brands and workflows.

The ideal candidate is calm under pressure, highly organized, and capable of delivering excellent customer service while following established processes.