Emergency Response Center Coordinator - Water Mitigation

Dry Force Corp; Lenexa (KS); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Choice of benefits package

Paid time off and company holidays

Disability insurance

Life insurance

401(k) with company matching

Job summary

Dry Force Corp in Lenexa, Kansas and Tampa, Florida is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services. The role requires coordinating information, dispatching to service teams, and maintaining accurate CRM records.

The ideal candidate stays calm under pressure, communicates clearly, and follows branded procedures. The position is full-time and in-person at the Lenexa and Tampa locations, with a focus on timely response,

Qualifications

• 1+ years of call center, dispatch, customer service, or coordination experience
• Strong verbal and written English communication skills
• Ability to remain calm and professional in high-pressure situations
• Strong attention to detail and ability to follow structured processes
• Excellent multitasking and organizational skills
• Reliable, punctual, and dependable work ethic
• Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral

Responsibilities

• Handle inbound calls from customers needing water mitigation and emergency services
• Gather and document critical job information accurately and efficiently
• Route calls and job details to the appropriate service teams
• Follow established scripts, workflows, and brand-specific procedures
• Maintain accurate records in CRM and communication systems
• Coordinate communication between customers, technicians, and internal teams
• Monitor active jobs and assist with updates as needed
• Escalate urgent or unresolved issues to leadership when appropriate
• Support departmental goals related to response times, service quality, and customer experience
• Maintain professionalism and empathy during high-stress customer interactions
• Assist with administrative and operational tasks as assigned

Skills

Call center experience

English communication

Calm under pressure

Attention to detail

Multitasking

Punctual reliability

CRM systems

Tools

Microsoft Outlook

Teams

RingCentral

Job description

Dry Force Corp in Lenexa, Kansas and Tampa, Florida is seeking an Emergency Response Center Coordinator to support inbound calls for water mitigation and emergency services. The role requires coordinating information, dispatching to service teams, and maintaining accurate CRM records.

The ideal candidate stays calm under pressure, communicates clearly, and follows branded procedures. The position is full-time and in-person at the Lenexa and Tampa locations, with a focus on timely response,