Emergency Response Dispatcher & Care Coordinator

HighGround; Tampa (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

4 medical plans

FSA

HSA

Vision and dental insurance

Disability and life insurance

401(k) with company matching

Paid time off

Company holidays

Job summary

Dry Force Corp in Tampa, FL, and Lenexa, KS, is seeking an Emergency Response Center Coordinator to support inbound call operations for water mitigation and emergency services. You will gather critical information, route to service teams, and maintain records across brands and workflows.

The ideal candidate is calm under pressure, highly organized, and dedicated to delivering excellent customer service following structured processes and procedures.

Qualifications

• 1+ years in call center, dispatch, customer service, or coordination.
• Strong English verbal and written communication.
• Calm and professional under high-pressure situations.
• Strong attention to detail and ability to follow processes.
• Excellent multitasking and organizational skills.
• Reliable, punctual, and dependable work ethic.
• Comfortable using CRM systems and tools (Outlook, Teams, RingCentral).

Responsibilities

• Handle inbound calls from customers needing water mitigation and emergency services.
• Gather and document critical job information accurately and efficiently.
• Route calls and job details to the appropriate service teams.
• Follow established scripts, workflows, and brand-specific procedures.
• Maintain accurate records in CRM and communication systems.
• Coordinate communication between customers, technicians, and internal teams.
• Monitor active jobs and assist with updates as needed.
• Escalate urgent or unresolved issues to leadership when appropriate.
• Support departmental goals related to response times, service quality, and customer experience.
• Maintain professionalism and empathy during high-stress customer interactions.
• Assist with administrative and operational tasks as assigned.

Skills

Call center experience

English communication

Calm under pressure

Attention to detail

Multitasking

Punctual reliability

CRM proficiency

Tools

CRM software

Microsoft Outlook

Microsoft Teams

RingCentral

Job description

Dry Force Corp in Tampa, FL, and Lenexa, KS, is seeking an Emergency Response Center Coordinator to support inbound call operations for water mitigation and emergency services. You will gather critical information, route to service teams, and maintain records across brands and workflows.

The ideal candidate is calm under pressure, highly organized, and dedicated to delivering excellent customer service following structured processes and procedures.