On-Site Emergency Response Center Coordinator (Water Mitigation)

HighGround; Lenexa (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Choice of 4 medical plans

401(k) with company matching

Company-paid life insurance

Vision and dental insurance

Job summary

HighGround is seeking a dependable Emergency Response Center Coordinator in Lenexa, KS to support inbound call operations during emergency situations. The ideal candidate will ensure timely and accurate assistance, handling customer inquiries with professionalism.

This role requires strong communication skills, attention to detail, and the ability to work under pressure. Benefits include multiple medical plans, 401(k) matching, and company-paid disability and life insurance.

Qualifications

• 1+ years of call center, dispatch, or customer service experience.
• Strong verbal and written English communication skills.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Handle inbound calls from customers needing emergency services.
• Gather and document critical job information accurately.
• Coordinate communication between customers and technicians.

Skills

Call center experience

Customer service

Organizational skills

Communication skills

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Outlook

RingCentral

Job description

HighGround is seeking a dependable Emergency Response Center Coordinator in Lenexa, KS to support inbound call operations during emergency situations. The ideal candidate will ensure timely and accurate assistance, handling customer inquiries with professionalism.

This role requires strong communication skills, attention to detail, and the ability to work under pressure. Benefits include multiple medical plans, 401(k) matching, and company-paid disability and life insurance.