Veterinary Client Service Representative

VCA Animal Hospitals; Town of Ithaca (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals seeks a full-time Client Service Representative with veterinary hospital experience to join our team. We value a personable yet professional service mindset as we strive to exceed pet owners' expectations and deliver compassionate care.

The role covers greeting visitors, handling phones, scheduling, explaining fees, assisting clients with products and services, and maintaining medical records, while ensuring the lobby remains neat and welcoming.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Answering telephones and scheduling/confirming appointments.
• Placing outbound calls for follow-up or consults.
• Presenting and explaining fees to clients.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services.
• Managing medical records, scans/uploads, texts, emails, and lab results.
• Maintaining a neat and welcoming lobby appearance.

Skills

Customer service

Scheduling appointments

Payment processing

Communication

Job description

Client Service Representative

We ’re seeking a Full-time Client Service Representative with veterinary hospital experience to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Salary range $18-20 dependent on experience

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for consults or follow up appointments
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services
• Managing medical records, scanning and uploading medical records, extensive texts, email, chat correspondence management, labwork uploading and follow up with DVM. Referral records correspondence
• Hospital lobby appearance - ensuring that facility is neat and clean at all times- supplies available for our clients

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.