Overnight Desk Agent

Omni Hotels & Resorts; Virginia; On-site; USD 22,000 - 29,000; Full time

Job summary

Omni Richmond Hotel is seeking a dependable Night Auditor to join the Front Office team on a full-time overnight shift. You will reconcile cashier transactions, prepare management reports, and ensure accurate guest billing and city ledger entries while also performing guest service duties such as check-in/check-out and PBX support.

The role requires strong communication, excellent customer service, and the ability to stand for 8 hours.

Qualifications

• Excellent customer service and problem solving skills.
• Strong communication, computer and organizational skills.
• A professional business appearance, attitude, and performance.
• Prior guest service experience - preferably hotel front office experience.
• The flexibility to work a variety of shifts, including weekends and holidays.
• Capable of working independently.
• Ability to stand for a minimum of 8 hours.
• Must be 18 years or older.

Responsibilities

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue.
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through Wrap-Up emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel.
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities and facilities.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Skills

Customer service excellence

Strong communication

Computer skills

Organizational skills

Professional appearance

Problem solving

Job description

ABC Company has 50 years of experience in the education industry. We would love to have you join our team! The vision of Acme is to be the recognized leader in transportation advocacy representing the safest, most responsible and financially successful motor carriers. Our mission is to effectively advocate and communicate efforts designed to improve safety and profitability for our members.

Overnight Desk Agent

Overview

The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a Full-Time Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Pay Rate: $18.50 per hour

Responsibilities

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Be familiar with all hotel amenities and facilities
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Qualifications

• Excellent customer service and problem solving skills
• Strong communication, computer and organizational skills
• A professional business appearance, attitude, and performance
• Prior guest service experience - preferably hotel front office experience
• The flexibility to work a variety of shifts, including weekends and holidays.
• Capable of working independently
• Ability to stand for a minimum of 8 hours
• Must be 18 years or older

Acme is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.