Overnight Customer Service Specialist — Growth & Perks

Uline; Kenosha (WI); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Tuition Assistance Program

Paid holidays & generous PTO

On-site fitness center

Job summary

Uline is hiring an Overnight Customer Service Representative in Kenosha, WI. You will build customer relationships, provide solutions and deliver legendary service on-site, with real training and growth opportunities.

Expect 4-day or 5-day schedules, weekends included, and a strong emphasis on engaging customers through phone, email and chat. We offer comprehensive benefits and career development in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Listening

Communication

Customer service

Eagerness to learn

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is hiring an Overnight Customer Service Representative in Kenosha, WI. You will build customer relationships, provide solutions and deliver legendary service on-site, with real training and growth opportunities.

Expect 4-day or 5-day schedules, weekends included, and a strong emphasis on engaging customers through phone, email and chat. We offer comprehensive benefits and career development in a fast-paced, team-oriented environment.