Customer Service Representative - Overnights

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline is seeking an Overnight Customer Service Representative to rapidly build relationships, provide effective solutions, and deliver legendary service. This on-site role emphasizes training and tools to support long-term career growth in a fast-paced environment.

Join a family-owned company known for best-in-class training, strong benefits, and a focus on customer satisfaction. The Kenosha, WI area offers a stable platform with growth opportunities.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders and handle inquiries via phone, email and chat.
• Provide product recommendations and explain pricing and shipping.
• Build relationships with customers and understand their needs to offer best solutions.
• Navigate Uline's website and online ordering to assist customers.

Skills

Customer service

Communication skills

Problem-solving

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

World-class technology

Job description

Pay from $29 to $34 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly and customer focused. As a Uline Overnight Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: 4-day or 5-day on-site schedules available, includes weekends.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!