Overnight Customer Service Representative

PLS; New York (NY); On-site; USD 23,419 - 25,485; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Overnight Customer Service Representative located in New York City. The representative will be responsible for providing exceptional customer service, educating customers about products and services, and handling transactions while maintaining company quality standards and compliance with policies.

The ideal candidate should have prior customer service experience, attention to detail, and the ability to work flexible hours. Benefits include medical/dental/vision, 401(k), vacation, and training opportunities.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred.
• Ability and willingness to engage with customers.
• Exceptional attention to detail required.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Maintain compliance with transactions and company policies.

Skills

Customer service experience

Attention to detail

Multi-tasking

Engagement with customers

English fluency

Bilingual (English/Spanish)

Job description

Overnight Customer Service Representative

140 W 55th Street, New York City, NY

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our company products and services, and maintaining company quality standards while complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Pay Band (New York)

$17 - $18.50 USD

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.