Overnight Customer Service Representative

PLS; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Overnight Customer Service Representative in Irving, Texas. This role is vital in delivering exceptional customer service, educating clients on the company's financial products, and ensuring all transactions comply with regulations.

Ideal candidates will have prior experience in customer service across various industries and must demonstrate strong engagement skills. Benefits include medical coverage, 401(k) plans, and opportunities for advancement.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred.
• Ability to engage with customers and offer products based on their needs.
• Must have English fluency; bilingual in Spanish is a plus.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Resolve customer complaints or refer them to management.

Skills

Customer service experience in hospitality or retail

Engagement with customers

Attention to detail

Bilingual (English/Spanish)

Job description

Overnight Customer Service Representative

1701 W. Irving Blvd., Irving, TX

PLS is a leading retail provider of financial services, offering convenient and transparent products and services across multiple financial service centers in the United States.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They serve as the face of PLS, delivering superior service, educating clients on our products and services, and maintaining company quality standards in compliance with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical, dental, and vision coverage; a 401(k) plan; vacation; opportunities for advancement; and ongoing training.

Core Values: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace and provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation, please notify your recruiter or a member of our Human Resources team at [e-mail]. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment consistent with the Fair Chance Initiative for Hiring Ordinance.