Overnight Customer Service Representative

PLS; Arlington (TX); On-site; USD 20,664 - 24,796; Full time

Job summary

PLS is seeking an Overnight Customer Service Representative at 900 E. Pioneer Parkway, Arlington, TX 76010. You will be the face of PLS, delivering superior service and educating customers on our products and services.

The role requires handling transactions accurately, maintaining a balanced cash drawer, and ensuring compliance with regulations while supporting a clean, organized store environment. English fluency is required; bilingual in English/Spanish is a plus.

Qualifications

• Preferred prior customer service experience in hospitality, financial services, retail, or restaurant industries.

Responsibilities

• Provide outstanding customer service to encourage repeat business.
• Educate customers on products and services.
• Ensure transactions comply with laws and regulations.
• Follow company policies and procedures.
• Maintain a balanced cash drawer.
• Process transactions accurately, including cash handling.
• Use point-of-sale system to access information and complete transactions.
• Resolve customer complaints or escalate to Store Manager.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Flexible hours

Job description

Overnight Customer Service Representative

Location: 900 E. Pioneer Parkway, Arlington, TX 76010

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service and educating customers on company products and services. The CSR is responsible for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

Job Requirements

• Preferred prior customer service experience in hospitality, financial services, retail, or restaurant industries
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical, dental, and vision coverage, 401(k), vacation, opportunities for advancement, and ongoing training.

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment. All employment is at will.