Customer Service Representative

PLS; New York (NY); On-site; USD 23,419 - 25,485; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS in New York is looking for Customer Service Representatives to provide outstanding service to customers. This role requires a professional appearance, English fluency, and a focus on integrity and teamwork.

The pay band ranges from $17 to $18.50 USD, with benefits such as medical, dental, and vision coverage, and opportunities for advancement. If you're ready to engage with customers and maintain quality standards, apply today!

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Exceptional attention to detail and ability to multi-task.
• Must be able to work flexible hours, including early morning, evenings, weekends, and holidays.

Responsibilities

• Providing outstanding customer service.
• Educating customers on our products and services.
• Maintaining a balanced cash drawer.

Skills

Customer service experience

English fluency

Bilingual English/Spanish

Attention to detail

Multi-tasking

Job description

This job is located at 168 Nagle Ave., New York, NY 10040

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS and are accountable for delivering superior customer service. They also educate customers on company products and services and maintain company quality standards and comply with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Medical, dental, and vision coverage, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

Pay Band

New York Pay Band: $17 - $18.50 USD

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.