Overnight Customer Service Representative

PLS; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Overnight Customer Service Representative to be the primary point of contact with customers at our Durham location. The role requires providing outstanding customer service and educating customers about our products, ensuring compliance with all policies.

The ideal candidate will have previous customer service experience, exceptional attention to detail, and be comfortable engaging with customers. Benefits include medical/dental/vision, 401(k), vacation, and opportunities for advancement.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Must stand for extended periods and lift up to 15 lbs.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Complete transactions accurately and comply with regulations.

Skills

Customer service experience

Engagement with customers

Attention to detail

Multi-tasking ability

Professional appearance

Integrity

English fluency

Bilingual English/Spanish

Job description

Overnight Customer Service Representative

This job is located at 1007 N Miami Blvd, Durham, NC 27704

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS, and are accountable for delivering superior customer service. They also educate customers on our company products and services and maintain company quality standards while complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.