Overnight Customer Service Representative

PLS; Medford (MA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k)

Paid vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking Customer Service Representatives in Medford, MA, to serve as the main point of contact with customers. Responsibilities include providing outstanding service, educating customers on products, and maintaining compliance with regulations.

Key qualifications include customer service experience, strong verbal communication skills, and a professional demeanor. Eligible team members enjoy benefits such as medical coverage, a 401(k), vacation time, and opportunities for advancement.

Qualifications

• Previous customer service experience in related industries preferred.
• Fluency in English required; bilingual in Spanish is a plus.
• Must have a professional appearance and demeanor.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Ensure compliance with regulations and company policies.

Skills

Customer service experience

Strong verbal communication

Ability to engage with customers

Detail-oriented

Bilingual (English/Spanish)

Job description

Location: 112 Medford Street, Medford, MA 02155

Massachusetts Pay Band: $15 - $17 USD

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS and are accountable for delivering superior customer service, educating customers on products and services, and maintaining company quality standards in compliance with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

Communication, Customer Focus, Integrity and Trust, Teamwork, Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.