Customer Service Representative

PLS; Revere (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Vacation

Ongoing training

Job summary

PLS is seeking Customer Service Representatives in Revere, MA, to provide superior customer service and assist with various financial services. Candidates should have previous customer service experience and a commitment to maintaining high standards for customer interactions.

Benefits for eligible employees include medical, dental, vision coverage, a 401(k) plan, vacation, and opportunities for advancement. Join PLS and be part of a dynamic, customer-focused team.

Qualifications

• Previous customer service experience in hospitality or retail is preferred.
• Exceptional attention to detail and ability to multi-task.
• English fluency required; Spanish bilingualism is a plus.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Maintain a balanced cash drawer and complete transactions accurately.

Skills

Customer service experience

Attention to detail

Bilingual (English/Spanish)

Job description

This job is located at 430 Beach Street, Revere, MA 02151

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day‑to‑day financial needs.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards in compliance with all policies and procedures.

Job Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on our products and services
• Ensure all transactions comply with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer
• Complete all transactions accurately, including cash handling
• Use the point‑of‑sale system to access information and process transactions
• Resolve customer complaints or refer them to the Store Manager for resolution
• Help maintain a neat and clean store environment for customers and team members
• Perform other duties as instructed by management

Job Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingualism is a plus

Physical Requirements

• Must be able to sit and/or stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical, dental, and vision coverage, 401(k) plan, vacation, opportunities for advancement, and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify our Human Resources team to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.