Overnight Customer Service Agent | $29-$34/hr + Benefits

Uline; Gurnee (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid holidays

Tuition assistance

On-site fitness center

Job summary

Uline, a family-owned company, is seeking an Overnight Customer Service Representative to build relationships, provide solutions, and deliver legendary service at our Kenosha branch. On-site, full-time schedules with options for 4- or 5-day weeks, including weekends.

Training is provided to develop product knowledge, pricing, and shipping expertise. Earn $29–$34 per hour with a $4 shift differential and comprehensive benefits, including health insurance and 401(k) with employer match starting

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you if eager to learn.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using our technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication skills

Active listening

Education

High school diploma

Job description

Uline, a family-owned company, is seeking an Overnight Customer Service Representative to build relationships, provide solutions, and deliver legendary service at our Kenosha branch. On-site, full-time schedules with options for 4- or 5-day weeks, including weekends.

Training is provided to develop product knowledge, pricing, and shipping expertise. Earn $29–$34 per hour with a $4 shift differential and comprehensive benefits, including health insurance and 401(k) with employer match starting