Overnight Crisis Intervention Specialist

Crisis Connections; Seattle (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

12 holidays

403(b) retirement plan

Transit benefits

Parking

Job summary

Crisis Connections in Seattle seeks a dedicated Crisis Intervention Specialist to support our 24/7 Regional Crisis Line, guiding frontline staff through real-time crisis responses and ensuring compassionate care during overnight hours.

The position requires a background in behavioral health or crisis intervention, with AAC credential required by probation end. Both full-time and part-time swing/day shifts are available, with comprehensive benefits.

Qualifications

• Background in behavioral health, crisis intervention, or substance use services.
• Ability to stay calm, focused, and compassionate in high-stress situations.
• Strong communication, clinical judgment, and teamwork skills.
• Comfort working with multiple technology systems.
• Education/experience: High School Diploma or GED + 4 years behavioral health experience or related degree with corresponding experience (Associate, Bachelor’s, or Master’s).
• Agency Affiliated Counselor (AAC) credential through WA Dept of Health required by end of probation; Crisis Connections will reimburse the credential cost.

Responsibilities

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners.
• Support assessment, intervention planning, and crisis resolution.
• Offer debriefing and emotional support to staff after challenging calls.
• Monitor call activity to ensure timely, high-quality responses.
• Coordinate care and resources with hospitals and community partners.
• Maintain clear, accurate clinical documentation.
• Participate in training, quality improvement, and team collaboration.

Skills

Behavioral health

Crisis intervention

Substance use services

Calm under pressure

Communication

Clinical judgment

Teamwork

Tech systems

Education

High School Diploma or GED + 4 years behavioral health experience

Related degree with corresponding experience (Associate, Bachelor’s, or Master’s)

Job description

Crisis Connections in Seattle seeks a dedicated Crisis Intervention Specialist to support our 24/7 Regional Crisis Line, guiding frontline staff through real-time crisis responses and ensuring compassionate care during overnight hours.

The position requires a background in behavioral health or crisis intervention, with AAC credential required by probation end. Both full-time and part-time swing/day shifts are available, with comprehensive benefits.