Overnight Crisis Call Center Supervisor

Sante Group Companies; Timonium (MD); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

403(b) retirement plan with company-m

Health coverage

Generous paid time off

Birthday off

Training & career growth

Inclusive work culture

Employee assistance program

Wellness programs

Disability coverage

Legal assistance

Pet insurance

Job summary

Santé Group Companies is seeking a Full-time Overnight OPS Crisis Call Center Supervisor/Coordinator (in office) to lead our frontline crisis intervention team in Baltimore County, MD. The OPS Coordinator will ensure guidance and administrative oversight for call center staff and will work closely with management to uphold GBRICS policies.

The role requires crisis/Call Center experience, supervisory skills, a Master’s or Bachelor’s in counseling/social work, and strong Microsoft Office

Qualifications

• Master's degree in Counseling or Social Work or related field preferred.
• Bachelor's degree in Counseling, Social Work, or related field required.
• Previous crisis and call center experience required.
• Supervisory experience required.

Responsibilities

• Develop, supervise, and schedule 24/7 call center operations for overnight shifts.
• Oversee and train Team Leads and Phone Counselors.
• Ensure compliance with GBRICS policies, confidentiality, and documentation standards.
• Coordinate with Deputy Director and Call Center Manager on daily operations and staffing.

Skills

Supervisory experience

Crisis call center experience

MS Office proficiency

Electronic records software

Education

Master's degree in Counseling or Social Work

Bachelor's degree in Counseling or Social Work

Tools

Microsoft Office

Job description

Santé Group Companies is seeking a Full-time Overnight OPS Crisis Call Center Supervisor/Coordinator (in office) to lead our frontline crisis intervention team in Baltimore County, MD. The OPS Coordinator will ensure guidance and administrative oversight for call center staff and will work closely with management to uphold GBRICS policies.

The role requires crisis/Call Center experience, supervisory skills, a Master’s or Bachelor’s in counseling/social work, and strong Microsoft Office