Overnight Crew Member

CA Planet; La Puente (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an innovative company as an Overnight Closer, where you will create a welcoming environment for members and guests. This role focuses on delivering exceptional customer service while managing front desk operations and ensuring a smooth closing process. If you have a passion for fitness and a positive attitude, this position offers the chance to make a real difference in the lives of others. With responsibilities ranging from greeting members to managing bank deposits, you will play a vital role in maintaining the club's success. This is an exciting opportunity to thrive in a dynamic and supportive atmosphere.

Qualifications

• Customer service background preferred with strong listening skills.
• Must be 18 years or older and demonstrate punctuality.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Close shift and create bank deposits.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Punctuality

Education

High School Diploma or GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.