Overnight Crew Member

Planet Fitness - CA; Burbank (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking an Overnight Closer to enhance member experiences through outstanding customer service. In this role, you will greet members, assist with inquiries, and ensure a clean and welcoming environment. You’ll work overnight shifts, providing essential support to both members and staff. If you are passionate about fitness and have a knack for customer relations, this position offers a great opportunity to make a positive impact in a vibrant community. Join a team that values punctuality, reliability, and a positive attitude, and help us create an exceptional atmosphere for all members.

Qualifications

• Background in customer service is preferred.
• Must have basic computer skills and typing ability.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.
• Clean the entire club during overnight shifts.

Skills

Customer service

Basic computer proficiency

Listening skills

Problem-solving

Punctuality

Reliability

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Starting pay is $15.25 per hour.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up and facilitate this through the Planet Fitness App.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts and collect balances.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Required to clean the entire club in an overnight shift.
• You would be required to be available to work weekend overnights from 10 PM - 6 AM. You'll also need to be available for additional overnight shifts during the week if needed.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Must have some typing skills.
• Must be able to work weekends overnight.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (Overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will work with cleaning supplies and chemicals during shift.