Overnight Crew Member

Planet Fitness - United FP Management, LLC; La Puente (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking fitness company as an Overnight Closer, where your role is pivotal in creating a welcoming environment for members and guests. This engaging position focuses on providing exceptional customer service, handling front desk operations, and ensuring the smooth closing of daily shifts. If you have a passion for fitness and a knack for problem-solving, this opportunity allows you to thrive in a dynamic setting while positively impacting the lives of others. Your upbeat attitude and reliability will shine as you contribute to a culture of health and wellness. Become part of a team that values dedication and commitment!

Qualifications

• Customer service background preferred with strong interpersonal skills.
• Must be punctual, reliable, and passionate about fitness.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.
• Close the shift and create bank deposits accurately.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving abilities

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members into the system.
   • New member sign-up.
   • Take prospective members on tours.
3. Facilitate needed updates to member’s accounts.
4. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.
6. Close shift for that business day.
7. Create a bank deposit for next day.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Ability to work 3rd shift (overnights).
4. Must be able to occasionally lift up to 50 lbs.
5. Will occasionally encounter toxic chemicals during shift.