Overnight Crew Member

Planet Fitness - United FP Management, LLC; West Covina (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Closer to enhance member experiences through exceptional customer service. In this role, you will greet members and guests, manage front desk operations, and ensure a clean and welcoming environment. Your responsibilities also include closing the shift and preparing bank deposits, all while maintaining a positive and upbeat attitude. If you have a passion for fitness and a knack for problem-solving, this position offers a fantastic opportunity to contribute to a vibrant community and help others achieve their health goals.

Qualifications

• Customer service background preferred with exceptional skills.
• Must be 18 years or older and have a high school diploma.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member inquiries.
• Close shift and create bank deposits for the next day.

Skills

Customer service

Problem-solving

Communication

Listening

Education

High School diploma/GED

Tools

Basic computer skills

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.