Overnight Crew Member

CA Planet; El Monte (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is looking for an Overnight Crew Member to enhance member experiences through exceptional customer service. Responsibilities include managing front desk activities and ensuring a smooth closing of the day's operations. Ideal candidates should have a passion for fitness, strong communication skills, and a reliable, positive attitude.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Close the shift and create a bank deposit.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma/GED

Job description

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Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating when necessary.
• Maintain the cleanliness of the club.
• Close the shift for the business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive, upbeat attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and solve problems.
• Diplomatic behavior and language use.
• High School diploma/GED required.
• Must be 18 or older.

Physical Demands

• Stand and walk continuously during shifts.
• Talk in person and on the phone frequently.
• Work overnight shifts (3rd shift).
• Occasionally lift up to 50 lbs.
• Occasionally encounter chemicals.