Overnight Crew Member

CA Planet; Burbank (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking an Overnight Crew Member to enhance member experiences through superior customer service. Responsibilities include greeting members, managing front desk activities, and ensuring a clean environment. Ideal candidates are passionate about fitness and possess strong customer service skills.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-in and tours.
• Respond to member questions and perform cleaning tasks.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Positive attitude

Listening

Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Overnight Crew Member (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Collect balances.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Managers as needed.
• Perform extensive cleaning tasks throughout shift.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work late night into early morning.
• Must be able to occasionally lift up to 50 lbs.
• Will work with cleaning solutions.