Overnight Closer Part Time

Planet Fitness - Glow Brands; Madison (IN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Services

Exclusive Discounts at Outside Retailers

Free Work Shirt options yearly

Job summary

Planet Fitness - Glow Brands in Madison, Indiana, seeks an Overnight Closer (Member Services Representative) to enhance the member experience through superb customer service. Responsibilities include managing the front desk, member check-ins, and closing shifts.

The ideal candidate has a passion for fitness, customer service background, and is reliable and punctual. Join a team that values enthusiasm and professional interaction with clients while working in a supportive environment with great benefits!

Qualifications

• Customer service experience is preferred.
• Must be 18 years of age or older.
• Must demonstrate punctuality and reliability.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and member check-ins.
• Close shifts and create bank deposits.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Positive attitude

Strong listening skills

Education

High School diploma/GED

Job description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to [e-mail]. NOTE: This email is for accommodation requests ONLY. Any other inquiries will not receive a response.

Top Benefits and Perks

• Flexible Work Schedule
• Casual Dress Code
• Free Gym Access
• Free Tanning
• Free Wellness Spa Services
• 401(k) with Company Match
• Daily Pay Options
• Opportunity for Advancement
• Employee Discounts on Products and Services
• Exclusive Discounts at Outside Retailers
• Free Work Shirt options yearly.

Job Description

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will also be responsible for closing that day’s shift for that business day.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and staff in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
• Ability to work independently and alone during shifts as business needs require.